SaaS for businesses
TalkToMe — manage your business conversations with customers
TalkToMe is a cloud (SaaS) platform operated by Rwandeka LTD. It helps businesses connect their own communication channels — including the company's own WhatsApp Business account — receive and manage customer conversations, and reply to them, with AI assistance for customer-service teams and configured business workflows.
The service is provided to businesses (B2B). A business account is connected only after the account owner grants authorisation.
What is TalkToMe?
TalkToMe is a multi-tenant platform that lets a business manage its customer conversations in one place. The business connects channels it owns or administers — including its own WhatsApp Business account — through supported integrations. Customer messages then arrive through the connected channel, and the platform helps the business team follow, reply to and act on those conversations using the workflows the business configures.
Connected accounts and channels remain owned by the business customer, and authorised data is used only to provide the service to that customer.
What the platform provides
- Connecting the business's own channels, including its WhatsApp Business account, after authorisation.
- Receiving customer conversations and showing them to the business team in one place.
- AI assistance for customer-service teams in drafting replies and organising conversations.
- Business workflows configured by the customer, such as product enquiries, orders and booking-related steps, where enabled for the account.
- Separation of each customer's data from other customers (multi-tenant).
- Disconnecting a connected channel or account at any time.
Who it is for
Businesses that talk to their customers over messaging channels and need to organise and follow those conversations. The service is provided to business accounts and is not directed at children or personal use.
What we do not do
We do not sell platform or customer-conversation data, and we do not use authorised data for purposes unrelated to providing the service to the customer who granted access.
How it works
Five clear steps. Ownership and control stay with the business customer.
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Create a business account
The business creates a TalkToMe account and configures its basic settings.
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Connect a channel
The business connects a channel it owns or administers — including its WhatsApp Business account — through a supported integration and after granting authorisation.
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Receive customer messages
Customer messages arrive on the platform through the connected channel and appear to the business team inside TalkToMe.
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Manage, reply and act
The team follows and replies to conversations; the platform assists with AI and performs the business workflows enabled for the account.
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The business stays in control
The account and connected channel remain the business's, and it can disconnect or manage authorisation at any time.
Channels and WhatsApp
Businesses may connect their own WhatsApp Business account to TalkToMe through supported integrations, after granting the necessary authorisation for their account. Data received through the connected account is used to provide the service to that business: receiving its customers' messages, managing conversations, customer service, and performing the business workflows the customer requests through the platform.
Availability note: available channels and features vary by account settings, plan and availability for each business. Some features may be in development or enabled for certain accounts only, and we do not present any channel or feature as available when it is not actually available to the account.
WhatsApp is a trademark of Meta Platforms, Inc. TalkToMe is a product provided by Rwandeka LTD and is not affiliated with, endorsed by, or sponsored by Meta.
Privacy and security
We process only the data needed to provide the service: business account information, connected-channel identifiers, customer conversation data received through those channels, and operational and security logs. Data is shared with service providers only as needed to operate the service, and platform or customer-conversation data is never sold.
A business may request access to, correction of, or deletion of its data, and may disconnect a connected channel. Full details are in our Privacy Policy and Terms of Service.
Contact us
For service or privacy enquiries, contact us by email:
Operating entity: Rwandeka LTD — product: TalkToMe.